Terms of Service

Last Updated: 22/12/2025

These Terms of Service (“Terms”) govern your access to and use of the COHOAI platform (the “Service”) operated by Cloud 9 Assist Limited (“we”, “us”, “our”). By creating an account, accessing, or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

1. Who we are

Cloud 9 Assist Limited (registered in England and Wales, company number 08145753)
Registered office: 20–22 Wenlock Road, London N1 7GU, United Kingdom
Email: support@cloud9assist.com
VAT number: GB393 1493 77

2. Eligibility and business use

The Service is intended for business and professional use (including due diligence, compliance, research, and corporate intelligence workflows).

By using the Service you confirm that:

• you are at least 18 years old; and
• if you use the Service on behalf of an organisation, you have authority to bind that organisation to these Terms.

3. Accounts and security

• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account and for keeping credentials confidential.
• Tell us promptly if you suspect unauthorised access.

4. The Service and data sources

4.1 Public-record data

The Service aggregates, indexes, analyses, and displays corporate information that is publicly available (including from Companies House and other public sources) (“Public Data”).

4.2 No affiliation

We are not Companies House and are not endorsed by Companies House.

4.3 Accuracy and timeliness

We aim to keep Public Data current, but:

• Public Data may be incomplete, inaccurate, delayed, or superseded;
• availability of source systems and update schedules are outside our control.

You should independently verify critical information and obtain professional advice where appropriate.

4.4 No advice

The Service does not provide legal, financial, or regulatory advice, and nothing in the Service should be relied on as such.

5. Acceptable use

You agree that you will not (and will not attempt to):

• use the Service unlawfully or in a way that violates any applicable regulations;
• use the Service for spam, harassment, discriminatory conduct, or attempts to dox individuals;
• scrape, crawl, harvest, or bulk-extract content from the Service except where we expressly permit it in writing;
• circumvent or bypass rate limits, access controls, paywalls, or security measures;
• reverse engineer, decompile, or attempt to discover source code except to the extent permitted by law;
• use the Service to build or enhance a competing product or dataset using systematic extraction;
• interfere with or disrupt the Service (including by introducing malware).

We may implement technical measures (including rate limits and fair-use controls) to protect the Service and upstream sources.

6. Subscriptions, billing, and taxes

6.1 Plans

Paid plans (e.g., “Pro”) are billed monthly in advance and renew automatically unless cancelled.

6.2 Payment processing

Payments are processed by Stripe (or another payment provider we may use from time to time). We do not store full card details.

6.3 Cancellation

You can cancel at any time via the dashboard. You will retain access until the end of the current billing period.

6.4 Refunds

Except where required by law, we do not offer refunds or credits for partial billing periods.

6.5 Changes to pricing

We may change fees or introduce new charges with reasonable advance notice. Changes apply from your next renewal (unless otherwise stated).

6.6 Taxes

Prices are exclusive of VAT. You are responsible for any applicable taxes, duties, or similar governmental charges.

7. Free trials and beta features (if offered)

If we offer free trials or beta/preview features:

• they may be modified or withdrawn at any time;
• beta features may be incomplete or less reliable;
• additional terms may apply and will be presented at signup or in-product.

8. Your content

If the Service allows you to add notes, tags, watchlists, saved searches, exports, or other materials (“User Content”):

• you retain ownership of your User Content; and
• you grant us a licence to host, store, process, and display your User Content solely to provide and improve the Service.

You are responsible for ensuring you have the right to upload or submit User Content and that it does not infringe third-party rights.

9. Intellectual property

We and our licensors own all rights in the Service (including software, branding, UI, and non-Public-Data elements), except your User Content.

You may not copy, modify, distribute, sell, or lease any part of the Service unless permitted by law or by us in writing.

10. Availability, changes, and maintenance

We aim to keep the Service available, but we do not guarantee uninterrupted access. We may:

• perform maintenance (scheduled or emergency);
• update or change features; or
• suspend parts of the Service to address security, legal, or operational issues.

11. Suspension and termination

11.1 By you

You may stop using the Service at any time. Cancellation is handled under Section 6.

11.2 By us

We may suspend or terminate access immediately if we reasonably believe:

• you breached these Terms;
• your use poses a security risk or threatens service stability;
• we must do so to comply with law or a regulator; or
• your use risks harm to other users, third parties, or upstream data sources.

11.3 Effect of termination

On termination, your right to use the Service stops. We may delete or anonymise your User Content in accordance with our Privacy Policy and retention practices.

12. Disclaimers

To the fullest extent permitted by law, the Service and all data/outputs are provided “as is” and “as available” without warranties of any kind (including fitness for purpose, accuracy, or non-infringement).

13. Limitation of liability

13.1 Non-excludable liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

13.2 Excluded losses

Subject to Section 13.1, we are not liable for:

• indirect, incidental, special, or consequential losses; or
• loss of profit, revenue, business, goodwill, opportunity, or anticipated savings; or
• loss, corruption, or interruption of data,

arising out of or in connection with your use of (or inability to use) the Service.

13.3 Liability cap

Subject to Section 13.1, our total aggregate liability to you in any 12-month period is limited to the fees you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim.

14. Indemnity (business users)

If you use the Service in breach of these Terms or applicable law, you agree to indemnify us against losses, claims, and reasonable costs arising from that misuse.

15. Privacy and data protection

Our Privacy Policy explains how we collect and use personal data. By using the Service you acknowledge you have read it.

16. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (e.g., email or in-product notice). Continued use after the effective date means you accept the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.